NJ Motor Vehicle Commission

Reviews about NJ Motor Vehicle Commission

• Josh Bounds

  Apr, 10 2018
  ★ ☆ ☆ ☆ ☆
  If I could give negative stars I would. I NEVER leave reviews because most people have tacky, ignorant, nit-pick reasons to defame a company or organization but this place is different. First of all they make you wait FOREVER (mind you If I have to wait for a representative to fix an issue I have no problems what so ever) to get on the phone where you will basically be told "let me transfer you to that department" where you get the exact same prompt that you did when you started. Today, I called at about 3 o clock..waited about 15 minutes just to get transferred back where I started, waited another 20, same thing. By this time I had it with their customer service but I needed to look into a specific issue and tried ONE more time (like an idiot, I might add) to where I waited another 20 minutes and met a prompt that told me due to call volume we cannot take your time and you will have to call during normal business hours...I was shocked. This is not the first time where I've had issues with their customer service (rude representatives, incompetence, etc).
  This may be the biggest joke of customer service I have ever witnessed/ been a part of and again this is not me just trying to tear them down it's me being honest . I actually tried to review a week earlier for a separate issue I had when one representative, after an hour of my time FINALLY helped me out. I was so mad I forgot her name but she was GREAT (maybe because everyone else is so bad, but I digress).
  Everyone else that I had the opportunity of hearing them say the same phrase over and over "let me transfer you to X department" you need to do your job! I thouroughly listened to the transfer numbers I needed to dial multiple times and made sure every time I dialed the right digit to get me to the correct field of customer service and it still did not work (I whole heartedly think I may be able to read them back to you if I tried since I have gone through it so many times) . I have never been so disappointed and disgusted with such an organization that spends absolutely NO resources on their customer service. Some people have dire issues with a limited amount of time that someone needs to help address or fix, fortunately for me I have the freedom at work (where I actually do my job) to call back and waste my time again like an idiot because it's the ONLY WAY I can solve my problem .
  I hate stereotypes, I cannot stand them because somewhere/someone always squashes that idea but this place (other than the one female that helped me and did her job very well) is nothing short of a true stereotype that dealing with MVC SUCKS!
• Erica Gordon

  Jan, 30 2018
  ★ ★ ★ ★ ★
  I have to say, everyone that helped me through my experience this morning was courteous, friendly, knowledgeable, and pleasant to deal with. I got out of there in about 20 minutes and was overall very pleased. If you can get there early in the morning… that if your best bet. The lines are next to nothing. It’s like anything else- if you go in with a good attitude you’ll leave with a good attitude.

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